Sentinel Support ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we protect it, and your rights regarding your information when you use the Sentinel Support platform at sentinelsupport.io and related services.
By using our platform, you agree to the collection and use of information as described in this policy.
Account information: When you create an account, we collect your name, email address, and organization details.
Support ticket data: Content of support requests, replies, attachments, and associated metadata you submit through the platform.
Usage data: Log data including IP addresses, browser type, pages visited, timestamps, and actions taken within the platform.
Communication data: Emails sent and received through the platform's inbound/outbound email integration.
Payment information: We do not store payment card data. Payments are processed by a PCI-compliant third-party provider.
We do not sell your personal data to third parties. We do not use your data for advertising purposes.
All data is stored on secure servers. Data in transit is encrypted using TLS 1.2 or higher. Data at rest is encrypted using industry-standard encryption. Access to production data is restricted to authorized personnel only and is subject to audit logging.
We retain ticket and account data for the duration of your account and for up to 90 days after account termination, unless a longer retention period is required by law.
We use essential cookies to maintain your session and authenticate your identity. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but this may prevent you from logging in or using certain features.
We use the following third-party services to operate the platform:
Each service has its own privacy policy. We only share the minimum data necessary for these services to function.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us using the information below.
Sentinel Support is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the platform after changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests related to your privacy, please reach out through our Customer Portal or email us directly at support@sentinelsupport.io.