All-in-one customer support platform

Built for teams that
take support seriously

Sentinel unifies ticketing, live chat, phone, email, AI triage, SLA tracking, and powerful automation — giving your team every tool they need to deliver exceptional support at scale.

Open Customer Portal System Status
Real-time ticket tracking
AI-powered triage
SLA compliance built-in
Multi-channel support
Multi-channel
Email, Chat, Phone & Slack
Real-time
Live agent presence & routing
AI-Powered
Smart triage & suggestions
6+ Integrations
Marketplace ready
Platform Preview

See Sentinel in action

A glimpse inside the platform — from the agent's live ticket queue to the manager's analytics dashboard and full ticket detail view.

app.sentinelsupport.io/tickets
Overview
Dashboard
Channels
Tickets 4
Chat
Calls
Email
Resources
Articles
My Schedule
Time Clock
Tickets
Completed Bucket + New Ticket
Agent One  ·  Online  ·  1 agent online now
TicketStatusPriorityQueueAction
Your one-time passcode for Famous Labs
Verify your email — code expires in 10 minutes
Open medium Unassigned Queue Claim
New test — Testing forward integration
laylandt@gmail.com
Open medium Unassigned Queue Claim
Slack test — view ticket integration
Todd Layland Electronics
Open medium My Tickets Open
MFA Support — Need help with MFA setup
Todd Layland Electronics
In Progress high My Tickets Open
New Org Setup — organization onboarding
Phone: 770.843.7777
Pending low My Tickets Open
Overview
Dashboard
Tickets 12
Admin
Team
Reports
Automations
SLA Policies
Marketplace
Online Now
Agent One
Agent Two
Manager Dashboard
Last 30 days ▾
42
Total Tickets
↑ 12% this week
18
Open
↑ 3 new today
97%
SLA Compliance
↑ above target
4.8
CSAT Score
↑ 0.2 vs last month
Tickets Resolved — Last 14 Days
Workflow Breakdown
Open
18
Pending
7
Bug
3
Solved
24
Overview
Dashboard
Channels
Tickets 4
Chat
Calls
Email
← Tickets /
#1071 — MFA Support
In Progress
Mark Solved
Need help with MFA setup — getting locked out
high in_progress Created Mar 7, 2026
Hi, I'm having trouble setting up multi-factor authentication on our account. Every time I try to scan the QR code it says invalid. Our whole team is locked out and we need urgent help getting back in.
Agent One · 2 hours ago
Hi! I've looked into your account. The QR code issue is related to a time-sync problem on your authenticator app. Please try re-syncing your device clock and regenerating the QR code from Settings → Security.
Customer · 1 hour ago
That worked for most of us, but two accounts are still failing. Can you check if there's something on the backend?
Reply to customer…
Assignee
Agent One
Status
In Progress
Priority
High
Department
IT Support
SLA
✓ Within target
Followers
Manager One
Tags
mfa auth urgent
Platform Features

Everything your support team
needs — nothing they don't

From first contact to resolution, Sentinel covers every step of the support lifecycle with precision-built tools your team will actually use.

🎫
Smart Ticket Management
Create, assign, and track tickets with a full audit trail. Priority queues, custom status flows, and team-based routing keep every request on track.
🤖
AI Triage & Suggestions
Incoming tickets are automatically categorized. AI recommends runbooks and agents — so the right person is working the right issue from the start.
⚡
SLA Tracking
Define first-response and resolution targets. Get alerts before deadlines are breached and track compliance trends over time.
🔄
Workflow Automation
Build trigger-based automations with no code. Auto-assign, auto-close, escalate, send follow-ups, and more — on your schedule.
👥
Real-time Agent Presence
Know who is online and available at a glance. Load-balancing intelligently routes new tickets to the least-loaded active agent.
📊
CSAT & QA Scoring
Automatically survey customers after resolution. Built-in QA scorecards let managers evaluate interactions and coach agents with data.
📋
Team & Template Management
Organize agents into teams with department-specific ticket templates, custom fields, and granular role-based permissions.
📚
Knowledge Base
Build a searchable library of support articles. Agents surface answers instantly; customers find answers themselves — reducing ticket volume.
📖
Runbook Engine
Attach structured runbooks to ticket types. AI surfaces the right playbook automatically so every agent resolves issues consistently and quickly.
⏱️
Time Tracking & Scheduling
Built-in time clock, agent schedules, and time-off management give managers full visibility into coverage and utilization.
🔔
Smart Notifications
Agents are alerted to ticket updates, @mentions, escalations, and follower activity — delivered where they work, without the noise.
🌐
Customer Self-Service Portal
Customers submit requests, track status, view updates, and rate their experience — 24/7, without needing to contact your team.
Support Channels

Meet your customers
wherever they are

Every conversation, every channel — unified in one workspace. No more switching between tools or missing messages.

📧
Email
Inbound email automatically creates tickets. Reply with full thread context directly from the platform.
💬
Live Chat
Real-time customer chat with internal transfers and complete conversation history captured in tickets.
📞
Phone & Calls
Inbound call routing, call recording, and automatic ticket creation keep phone support organized and auditable.
💬
Slack
Create, view, and update tickets directly from Slack. Notifications reach your team where they already work.
Marketplace

Connects to the tools
your team already uses

Sentinel's Marketplace integrates natively with leading platforms — no custom development, no middleware required.

🐙 GitHub
📋 Jira
🔔 OpsGenie
☁️ Salesforce
💬 Slack
📧 Gmail SMTP
Quick Access

Two portals, built for
different audiences

Whether you're a customer looking for help or checking on system health — we have a dedicated experience for you.

👤
Customer Portal
Submit support requests, track the status of open tickets in real time, view resolution history, and share feedback — all through a clean, self-service experience available 24/7.
Open Portal
📡
System Status
View real-time platform uptime, ongoing incidents, and scheduled maintenance windows. Stay informed about service health before reaching out to support.
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Get Help Now

Need support?
We're here for you.

Submit a ticket through our Customer Portal or check the Status Page to see if there's a known issue. Our team responds fast.

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